Returns, Refunds and Exchanges Policy

Returns, Exchanges:

After 4 years of business, we have truly only had 4 customers return/exchange items and they were due to reasons of wanting a different size item, receiving duplicates of an item for Christmas, and wanting to exchange for a different color. Should anything like this arise, we offer you 14 days to remedy the concerns. However, if there is ever a problem with the quality or craftsmanship of your products, we expect you would notify us immediately. We have a complete craftsmanship guarantee and we stand by the quality of our products. As long as you care for the products properly, normal wear and tear expected, these products will last for generations. Should you have a need to return or exchange that is outside of the craftsmanship guarantee, it is up to you, the customer, to pay for all shipping expenses incurred throughout the process.

CARE GUIDE

FOOD SAFE FINISH:

  • do not soak in water
  • wipe clean with damp cloth
  • recondition periodically with butcher block oil.

WAX FINISH:

  • store indoors only
  • clean with damp cloth
  • not food safe.

SPAR-URETHANE FINISH:

  • appropriate for outdoor use in covered locations
  • clean with wet cloth and towel dry
  • Do not allow products to be in pooling water.
  • Normal wear and weathering is to be expected.

Please contact us should there be a concern with craftsmanship or defective hardware.

254 – 753 – 0030

sales@goodtimberfurnishings.com